In full, VoIP is Voice over Internet Protocol. Through the use of this hardware/software, you can use the internet as a transmission medium for sending packets of voice data using IP. In this century, it has been named as the most successful technology because it makes it easier for you to communicate without using a mobile phone. By the use of applications like Skype, you can share instant messages as well as make voice and video calls in any part of the world at zero cost. If you are in business and you want to improve the interaction between your employees and customers at the cheapest cost, then don’t worry, since VoIP is here to help you achieve that goal. It also has the following benefits:
It is absolutely free
Provided you have an internet connection, you can send your messages, voice and video calls to anybody, regardless of where he/she is.
This helps individuals and business owners to cut down their communication costs, for they only need a computer or mobile phone to connect with whoever they wish to speak to without paying anything to any mobile service provider. If your business requires you to make a lot of international calls, reduce your costs by making calls without a huge capital investment.
It is easier to install, configure and maintain
It can be easily installed with everybody including people with limited technical know-how. Its configuration and maintenance are also easy to every user, so you don’t need to worry that you don’t have enough technical knowledge to use this software. This makes it the easiest technology for communication purposes to ever exist in the world.
A range of call features are supported
You may be wondering that some of your favorite traditional call system features are not available in this software. You don’t need to worry since features like call hold, call transfer, call hunt and conference calling are all available. All this is aimed at making your communication much easier and enjoyable.
It integrates with other business systems
It makes it easier for you to integrate with other business applications that you use each and every day since its calls are based on the internet. This helps you as a business owner to bring up a customer record using his/her inbound calls. This is important because you can listen to your customer’s complaints and make necessary changes that can lead to the success of your business.
It supports other older technologies
Despite the fact that we are now living in a world of email and instant communication, there are some instances where older technologies like faxes may be required. You can now send and receive faxes easily using this software since all you need is a valid email address.
In conclusion, your communication is now cheap and easier since there exists an internet software/hardware called VoIP (voice over internet protocol) that allows you to send and receive text messages as well as make and receive voice and video calls for free. It has a number of benefits to its users which include reduced communication costs since it is absolutely free, easy installation, configuration, and maintenance, ability to support a range of traditional call system features, easy integration with other business systems and the ability to support older technologies like faxes which are important in communication.
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